To start a return, email web@kaiandkelly.com

What items are returnable?

You may return most items in a new and unused condition, with all tags and wherever possible, in the original packaging. If tags have been removed, we may be unable to process a refund. If you want to cancel/return your order, you must do so within 7 days of receipt. The 7 days will start from the day the items were marked as delivered by the courier to your desired address. You may also exchange an item for site credit within 14 days. Return time does not allow for any exclusion including holidays. Order confirmation email must be included in the package with the returned item.

Kai and Kelly reserve the right to deny a return for any reason we see fit.

 If the item is returned outside of the time periods provided above or without the tags or order confirmation, we may refuse the return or provide a refund. In the case where a refund is refused for one of the above-mentioned reasons, goods will not be shipped back to the customer.

Exceptions to the Returns Policy

The following exceptions apply to our returns policy, sale or clearance item are not refundable. Promotional items and gift cards are also non-refundable. Gift cards cannot be exchanges for cash.

Charges on return items

All items are charged at a 3% restocking charge per item upon return. Any returns over $500 will be subjected to a 6% restocking fee. Initial shipping charges are none refundable and customers will be responsible for the charge of shipping fees for returns.

Refunds

All refunds will be processed within 7 - 10 working days from the date the product arrive to location.